
Frequently Asked Questions
Rev Auto Club Memberships
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Frequently Asked Questions
Vehicle Storage
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Frequently Asked Questions
Luxury Vehicle Transport
First step is to get your quote, fill out our form here. Second, review your quote and accept. Third, you will receive a call from your assigned driver set a time for pick up of your vehicle. Fourth, driver shows up to pick up your car, review vehicle condition with the driver and sign the BOL. Lastly receive your vehicle at the destination.
We ship cars across the continental United States. Puerto Rico, Alaska and Hawaii are not areas we service at the moment
Unfortunately we do not. We are only authorized to transport within the USA by the Federal Motor Carrier Safety Administration and the US DOT.
Enclosed carrier transport service is performed by a truck and trailer combo equipped with a hard side box trailer with ramps or a soft sided box trailer with ramps. The trailer can have capacity of 1 car to 8 cars in enclosed format.
The open carrier transport is performed by the common car hauler trailer. This type trailer comes in various configurations, from a wedge trailer to a 10 car hauler. The vehicles are exposed to the elements and debri, unlike the enclosed transport.
Exactly that, pick up at your address and dropped off at the designated address. 98% of our transports are completed door to door. There are very few exceptions and that’s due to your local roads and the truck size.
Transporters are required by the FMCSA to carry cargo insurance as well as we require all of our drivers to carry sufficient cargo insurance for the vehicle being transported.
This is what’s called a Bill of Lading document. A Bill of Lading is a required document if you want to move a freight shipment. It serves many different purposes, such as a receipt, contract, and document of title. Details include the type, quantity, and destination of the goods. Here’s an example of what the document should like like.
By completing the online form your request will be placed in our queue. We will review the information and send you an estimate for your review. Unlike other transport companies, we won’t bombard you with emails or calls. You can call us anytime and review your estimate, ask questions, etc. we are here to make your life easier, not to overwhelm you with calls and emails.
You can simply reply to the email you received with your questions, or just call us! Happy to help you along the way.
Best way is to use the review and accept button in the email. This will bring you to a couple screens for you to review and sign our transport agreement. Once completed, we will receive notification and we will start to work on scheduling of your vehicle.
COD stands for cash on delivery. You will need to pay the driver directly for the balance owed on your transport contract.
Yes! By prepaying for your vehicle transport you won’t have to worry about it at delivery. When you accept your quote, you will have the option to either pay for the deposit or pay in full.
Yes, we recommend having the car cleaned inside and out. This is best for when the driver needs to document the condition of the vehicle and for when you receive it as well. If for whatever reason there is an issue, it’s easy to unravel and ensure you and your car have been taking care of.
Yes, pictures are worth 1,000 words. This will help in any case that damage is caused during transport. After all, that’s why transport companies have insurance.
Absolutely! Again this is also great especially if you do find an issue with your vehicle. It’s easily shown to the driver and their insurance company if there are any issues with your car that were caused during transport.
Always, I repeat always inspect your car at pick up. Review the BOL that the driver filled out and dispute any incorrect markings on the condition report. This will be your protection in case damage is caused during transport.
You have a very small window of time to claim any damage, don’t sign the BOL unless you have reviewed your vehicle’s condition. If any damage is found, check the pick up condition report and compare. If the damage wasn’t there, let the driver know!
This can vary from driver to driver. The most common form of payment is CASH, yes that’s right the drivers love cash. The other same as cash options are Venmo, cash app, Zelle and PayPal. Drivers will not accept personal checks nor will they accept credit cards on site. If you would like to pay with a credit card, prepayment option is right for you.
The best way is to prepay, but let’s say you just realized you don’t have cash… call us and we will charge your card and resolve the balance of the bill with the driver. We do charge a fee for this service so keep this mind.
Don’t sign the bill of lading (BOL)! Show your driver the damage and if for any reason you are having issues, give us a call. We can work to find a resolution with the trucking company. But whatever you do, don’t sign the BOL without documenting the damage found and write a note on there and have the driver sign next to it.
Frequently Asked Questions
Purchases, Returns, Warranty
Rev Essentials is our own line of products purposely made to enhance your ownership experience. Solving the most common everyday problems in vehicle ownership.
We offer a lifetime warranty on our products as long as you purchased the product from us.
Rev Apparel products do not qualify for this warranty.
Yes, we have a 90 day return policy. As long as the product purchased from Rev Auto Club is not used and it’s in the original packaging, we will receive it for exchange or refund. Shipping is not included, you can ship on your own or we can provide a return label at your expense.
You can submit your return request through our website. Or email support@revautoclub.com
Special order order items are products we don’t regularly stock locally. They are sourced through our network of distributors or directly from the manufacturer. Some items ship quickly, but others take a bit more time, if you'd like to inquire about availability, use our chat or send an email to sales@revautoclub.com.
Make sure to share Year, Make and Model of your vehicle and the specific part number or description you are looking for.
We will notify you via email or SMS when the item ships. If you'd like to inquire, feel free to send us a message on the status of your order. We will gladly provide you with an updated ETA.
We are working to automate special order eta emails to better serve you.
Manufacturer warranty is available on all products unless specified. If you have an issue with any of the products you ordered from Rev Auto Club, please reach out to the manufacturer for any claims.
There are 2 ways to get a copy of your invoice.
if you created a profile on our site you are able to view your order history and print out your invoice.
If you did not create a profile on our site, then you can reach out via email so we can send it to you.
Send us an email to support@revautoclub.com
Reach out via our messaging tool, it will automatically look up the status of your order as you complete the questions asked.
If for some reason you are having trouble doing so, send us an email at support@revautoclub.com
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
*Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.
Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.
Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.
You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.
No, there are no late fees if you miss a scheduled payment.
There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.
To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.
If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.
For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.
Frequently Asked Questions
Vehicle Repair
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Unfortunately we do not. We are only authorized to transport within the USA by the Federal Motor Carrier Safety Administration and the US DOT.
Enclosed carrier transport service is performed by a truck and trailer combo equipped with a hard side box trailer with ramps or a soft sided box trailer with ramps. The trailer can have capacity of 1 car to 8 cars in enclosed format.
The open carrier transport is performed by the common car hauler trailer. This type trailer comes in various configurations, from a wedge trailer to a 10 car hauler. The vehicles are exposed to the elements and debri, unlike the enclosed transport.
Exactly that, pick up at your address and dropped off at the designated address. 98% of our transports are completed door to door. There are very few exceptions and that’s due to your local roads and the truck size.
Transporters are required by the FMCSA to carry cargo insurance as well as we require all of our drivers to carry sufficient cargo insurance for the vehicle being transported.
This is what’s called a Bill of Lading document. A Bill of Lading is a required document if you want to move a freight shipment. It serves many different purposes, such as a receipt, contract, and document of title. Details include the type, quantity, and destination of the goods. Here’s an example of what the document should like like.
By completing the online form your request will be placed in our queue. We will review the information and send you an estimate for your review. Unlike other transport companies, we won’t bombard you with emails or calls. You can call us anytime and review your estimate, ask questions, etc. we are here to make your life easier, not to overwhelm you with calls and emails.
You can simply reply to the email you received with your questions, or just call us! Happy to help you along the way.
Best way is to use the review and accept button in the email. This will bring you to a couple screens for you to review and sign our transport agreement. Once completed, we will receive notification and we will start to work on scheduling of your vehicle.
COD stands for cash on delivery. You will need to pay the driver directly for the balance owed on your transport contract.
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Frequently Asked Questions
Car Care and Detailing Services
First step is to get your quote, fill out our form here. Second, review your quote and accept. Third, you will receive a call from your assigned driver set a time for pick up of your vehicle. Fourth, driver shows up to pick up your car, review vehicle condition with the driver and sign the BOL. Lastly receive your vehicle at the destination.
We ship cars across the continental United States. Puerto Rico, Alaska and Hawaii are not areas we service at the moment
Unfortunately we do not. We are only authorized to transport within the USA by the Federal Motor Carrier Safety Administration and the US DOT.
Enclosed carrier transport service is performed by a truck and trailer combo equipped with a hard side box trailer with ramps or a soft sided box trailer with ramps. The trailer can have capacity of 1 car to 8 cars in enclosed format.
Our Customers’ Feedback
FIND YOUR ANSWER
FROM REAL CUSTOMERS

Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

Lisa Stone
You have not tried fresh coffee until you've tried this one. We saw this coffee roasted meticulously and shipped as soon as it came out of the roaster. Just try one bag and you will be hooked. We are true coffee "snobs" and this is the only coffee that suits our tastes. Try it in a french press for an unbelievable fresh coffee experience! Thank you so much! A Perfect cup every time!

Cliff Lindsey
My wife stumbled across The Coffee Scoop at a tasting demo held at Frey's Better Foods in Hellertown, PA. She bought a bag of coffee, and we've been hooked ever since. Not only are these the best coffees we've ever tasted, they're also organic and fair trade. We've since moved to Colorado, so now we order online. The shipments always arrive sooner than we expect. 110% happy customers.

Sacha Nichols
I purchased your coffee (coffee lover's blend) this weekend at Rice's and I am hooked. I opened my bag of beans and the aroma was incredible. I never realized that the coffee could smell that good. I couldn't wait to grind them up and make a pot. By far the best coffee I have ever brewed at home. I am going to be spreading the word to my other coffee lovers. Thank you.

Lisa St1one
You have not tried fresh coffee until you've tried this one. We saw this coffee roasted meticulously and shipped as soon as it came out of the roaster. Just try one bag and you will be hooked. We are true coffee "snobs" and this is the only coffee that suits our tastes. Try it in a french press for an unbelievable fresh coffee experience! Thank you so much! A Perfect cup every time!

Jeanne Town
Thank you for choosing and superbly skillfully roasting the most fabulous coffees! I was just perusing the high praise on the Testimonials page of your website. It was interesting how many glowing reviews there were of everything, but especially, in my case, of your Komodo Decaf. I couldn’t agree more. Not only is it the best decaf I have ever tasted, it’s one of the best coffees I have ever tasted!
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